• Frequently Asked Questions

      You may be the potential resident or you may be looking on behalf of a loved one.  As we do not know which, we have answered the questions as if responding to the potential resident

      • What type of care do you offer?
        • We provide nursing care.  This means that there is Registered Nurse cover 24hrs a day, 365 days a year.  Predominantly this is on a long term basis; however we also consider respite placements.  We specialise in the challenges posed by dementia.

      • What is dementia?
        • The word dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language. Dementia is caused when the brain is damaged by diseases, such as Alzheimer's disease or a series of strokes.

          There are currently around 850,000 people living with dementia in the UK. Although there is no cure and the symptoms of dementia will gradually get worse, steps can be taken to slow the progression.

      • Should I be looking at ‘nursing homes’ or ‘residential homes’?
        • The terminology can be confusing as both are offered in a ‘residential’ setting and the term ‘care home’ can be applied to both.  In simple terms the distinction is the presence of registered nurses and the ability to care for residents with higher and more complex needs (nursing home).  There is no single test that should be applied to determine whether you should choose a nursing home over a pure residential care home.

          Some of our residents have chosen Maplehurst Nursing Home on the basis that the more direct clinical input implies a greater ability to prevent and manage deterioration.  Further, if and when deterioration does occur it would not necessitate a move away from Maplehurst to an unfamiliar environment.

      • How will you help me settle in?
        • For some people the anticipated move to a residential environment is a relief.  For others it is an unwelcome necessity.  Notwithstanding the anticipation, the reality of the move has the potential to be an unsettling and frightening experience.

          Our top priority is to ensure everyone feels happy, pain free and at home in our care. For each resident a comprehensive care plan is created, detailing everything from nursing and dietary requirements to background history and likes, dislikes and hobbies.  This supports the clinical care but also enables the team at Maplehurst to get to know you as an individual.

          Our team is experienced and we will take as much time as is needed to help a resident settle in. This could mean changing the environment.  It could mean introducing you to different resident ‘groups’ to see what works best.  Whatever the solution, it is done in consultation with you and your loved ones and in a way and at a pace that you are comfortable with.

      • How will you help me integrate and meet other residents?
        • Part of feeling at home may be getting involved in the many activities we hold on a daily basis. Working alongside the care staff, the role of our activity coordinators is to ‘enhance the lives of each of our residents’. There is something to suit everyone’s tastes. And if there is a hobby or interest one of our residents is passionate about that we don’t currently include in our programme, we will accommodate their wishes in any way we can.

           

          You will get to know everyone very quickly, staff and residents alike.

      • How can I feel confident that I will be well cared for?
        • One thing can be certain as you look for the right home – nobody is going to tell you that they offer poor (or even average) care.  Everyone will tell you that they are excellent.  Rather than us doing the same, please see below objective evidence:

      •   - Care Quality Commission rating – OUTSTANDING
        • As a care service provider, we are subject to random inspections from the Care Quality Commission, the independent regulator of health and social care in England.  Following a series of healthcare scandals the CQC implemented a new, more rigorous inspection approach in late 2014.

          Maplehurst was inspected by a team of 4 inspectors from the Care Quality Commission using this new approach in the summer of 2015.  Fundamentally the inspection team asks five questions:

          • Is the service safe?
          • Is the service effective?
          • Is the service caring?
          • Is the service responsive?
          • Is the service well led?

          There are four possible rating outcomes of an inspection.  ‘OUTSTANDING’, ‘GOOD’, ‘REQUIRES IMPROVEMENT’, ‘INADEQUATE’

          At the time of writing, Maplehurst is one of 12 nursing homes (of 2,141 inspected) rated as ‘OUTSTANDING’ by the industry regulator, the Care Quality Commission, under the 5 questions approach.  Put into context, if you line up 1,000 nursing homes from best to worst only the first 6 meet the criteria for ‘OUTSTANDING’.

          Maplehurst Nursing Home has been assessed by the CQC as ‘OUTSTANDING’

      •   - Independent review sites
        • carehome.co.uk - As at 4th November 2015 Maplehurst had a recommendation score of 9.8 out of 10 (top 1%) on this leading independent review website

      •   - West Sussex Excellence in Care Accolades
        • 2014 Runner-Up – Care Home of the Year

      • What are the visiting hours?
        • There are no visiting times – your loved ones can visit you at your convenience. We encourage family, as well as friends, to become fully integrated into life in our home. Everyone is invited to the many events we host, for example.

      • How will my independence be impacted?
        • We appreciate the importance of independence and work to promote it as much as possible. We believe this is vital.  At the same time we support our residents as necessary, for example with the administering of medication or assisting with washing or dressing, in a dignified manner.

      • What is the food like?
        • We run a full commercial kitchen with a head chef who has been with us for many years.  The team prepares a large variety of dishes, with an emphasis on good home cooked food.  Residents can take their meals however they wish.  Some opt for a more formal set table approach, whilst some choose to take their meals in their rooms.  Although there are set mealtimes the kitchen staff work around the preferences of the residents wherever possible.

      • Are there emergency call buttons in bedrooms?
        • Yes. These are important; along with other equipment such as pressure mats for letting us know when a resident needs assistance.  Staff are located around the building to ensure that support is never far away.

      • Can I retain my own GP?
        • Yes. If a resident has a longstanding relationship with a specific GP then we work to ensure that that relationship is maintained.  Where there is no preference our residents re-register to the Dolphins Practice in Haywards Heath.  The doctors from the practice are actively involved in the care at Maplehurst, forming part of our multi-disciplined team approach.  


    • Contact us today on 01444 455 434 to discuss your situation – we are here to help you every step of the way. Alternatively, you can use the ‘Contact Us’ form to get in touch.